Merits Heavy Duty Mobility Scooter S331 Pioneer 9

Introducing the Pioneer 9, a heavy-duty 3-wheel scooter designed for superior performance and durability. With a remarkable weight capacity of 500 lbs, advanced features, and a sleek design, the Pioneer 9 offers an excellent mobility solution.

Features

• Hydraulic, adjustable tiller for personalized comfort
• 22”W x 20”D x 22”H sliding captain seat for a spacious and comfortable ride
• Half-speed inhibit switch for added safety
• Headlight, tail lights, turn signals, and hazard lights for enhanced visibility
• 4” ground clearance for smooth navigation across various terrains
• Three wheels provide a tighter turning radius, ensuring increased maneuverability
• Advanced Dynamic Rhino2 160A controller for precise control and responsiveness
• Powerful DC 24V, 400W motor for efficient and reliable performance
• Large 10-inch flat-free tires for a smooth and worry-free ride
• Suspension system for enhanced comfort during travel
• Per charge range of up to 32 miles, ideal for extended use
• Stylish design in standard red color for a modern and attractive appearance

Experience the freedom and versatility of the Pioneer 9, delivering exceptional mobility and reliability for users with varying needs.

Manuals

Owner's Manual

• Weight Capacity: 500 lbs
• Seat Width: 22"
• Seat Depth: 20"
• Backrest Height: 22"
• Seat-to-Ground Height: 25" - 28"
• Seat-to-Deck Height: 16" - 19"
• Overall Length: 54"
• Overall Width: 27"
• Overall Height: 47"
• Turning Radius: 50"
• Ground Clearance: 4"
• Weight of Heaviest Piece: 101 lbs
• Total Weight: 249 lbs
• Max Speed: 6 mph
• Per Charge Range: Up to 32 miles
• Motor: DC 24V, 400W
• Controller: Dynamic Rhino2 160A
• Battery Size (2): 12V/Group 24 (70-80AH)
• Charger: 6A off-board
• Gradient: 12°
• Front Wheel(s): 3-Wheel - 10" flat-free
• Rear Wheels: 12.5" flat-free
• Suspension: Yes
• HCPCS Code: K0808
• Standard Colors: Red

1. What is the weight capacity of the Merits S331 Pioneer 9?
The Pioneer 9 has a weight capacity of 500 lbs, making it suitable for users who require extra support and stability.

2. What is the maximum speed of the Pioneer 9?
The scooter can reach a maximum speed of 6 mph, providing efficient and fast mobility.

3. What is the driving range of the Pioneer 9 on a full charge?
It offers a driving range of up to 32 miles per charge, allowing for extended travel without frequent recharging.

4. What type of motor does the Pioneer 9 use?
It is equipped with a powerful DC 24V, 400W motor, ensuring reliable and efficient performance.

5. What are the dimensions of the Pioneer 9?

• Overall Length: 54 inches
• Overall Width: 27 inches
• Overall Height: 47 inches
• Seat Width: 22 inches
• Seat Depth: 20 inches
• Backrest Height: 22 inches
• Seat-to-Ground Height: 25 to 28 inches
• Seat-to-Deck Height: 16 to 19 inches

6. What is the turning radius of the Pioneer 9?
The turning radius is 50 inches, providing good maneuverability, especially in tighter spaces.

7. What is the ground clearance of the Pioneer 9?
The scooter has a ground clearance of 4 inches, suitable for navigating various terrains.

8. What kind of wheels does the Pioneer 9 have?
It features 10-inch flat-free front wheels and 12.5-inch flat-free rear wheels for a smooth and stable ride.

9. What type of suspension system does the Pioneer 9 have?
The scooter is equipped with a suspension system that enhances comfort during travel.

10. What are the control and safety features of the Pioneer 9?

• Dynamic Rhino2 160A Controller: Provides precise control and responsiveness.
• Hydraulic, Adjustable Tiller: Allows for personalized comfort.
• Half-Speed Inhibit Switch: Enhances safety.
• Headlight, Tail Lights, Turn Signals, and Hazard Lights: Improve visibility and safety.

11. How is the Pioneer 9 charged?
It includes a 6A off-board charger for easy and convenient recharging.

12. What is the weight of the Pioneer 9?
The total weight of the scooter is 249 lbs, with the heaviest piece weighing 101 lbs.

13. What color options are available for the Pioneer 9?
The standard color for the Pioneer 9 is red.

Merits Health Products, Inc. retains the right to replace warranted part(s) with either refurbished or new part(s) at their discretion. Any costs related to labor, service calls, transportation, freight, or other charges associated with the installation of warranted part(s) are the responsibility of the consumer/dealer.

This warranty gives you specific rights and you may also have other rights which may vary from state to state.

5-Year Warranty from the original date of consumer purchase:

• Frame

18-Month Warranty from the original date of consumer purchase:

• Seat Post
• Caster Forks
• Power Seat Actuator
• Metal Seating Frame
• Caster Beam
• Anti Tipper Forks
• Armrest Bracket (metal part only)
• 31ah or above batteries

13-Month Warranty from the original date of consumer purchase:

• Joystick
• Gearbox
• Electrical Harness
• Charger
• Transaxle
• Motor Brake Assembly

6-Month Warranty from the original date of consumer purchase:

• Bearings
• Swivel Seat Mechanism
• Front Riggins
• Batteries less than 31 ah supplied by Merits Health
• Bushings Products, Inc.

Warranty Exclusions: The following item(s) are excluded from warranty:

• Tires and tubes
• Upholstery including seating/arm pads/padding
• Plastic and rubber part(s)
• Painted surfaces including shrouds/fenders
• Fuses and bulbs
• Battery cases
• Motor brushes
• Brake pads

Warranty becomes invalid on any parts damaged from:

• Acts of nature, lost, or stolen
• Commercial use
• Neglect, improper operation, and/or maintenance or repair
• Units altered or serviced by an agency not authorized by Merits Health Products, Inc.
• Serial numbered products if the serial number has been removed or defaced

An authorized Merits Health Products provider may return products within 30 days from receipt of shipment. All items returned  must  be  in  new condition, in  the  original  boxes  and  have original packaging. A  20%  restocking  fee  and freight/shipping charges both ways will apply for most returns (see below for exceptions). If product was shipped with Merit’s Free Freight Policy, customer will pay original freight out, return freight and the restocking fee.

Merits Health Products Return Procedure:

Call Tech Support and Returns at 239‐772‐0579 and receive an RA (Return Authorization) number. All returns must have an RA number to be processed.

Provide the customer service representative with the following:

Serial Number of the product(s)

order number for the product(s)

date of the original order

All returns must be sent to:
Merits Health Products, Inc
4245 Evans Avenue, Ft. Myers, FL 33901

For returns that were the result of an error by Merits Health products:
There is no restocking fee. Merits will issue a call tag to have the item picked up and Merits will pay the freight charged for the return. The freight company will make 3 attempts to pick up the item. After 3 attempts, it will then be the responsibility of the customer to ship the item to Merits at their cost.

For items returned that are not an error by Merits Health Products:
Customer will be charged a 20% restocking fee. Customer pays return freight both ways.

If an order is canceled after the item has shipped:
Merits standard return policy applies with a 20% restocking fee and freight both ways. You should accept delivery of the item(s), obtain an RA number, and ship the item(s) to Merits at the above address.

If delivery of an item is refused:
Merits will assess a 20% restocking fee. Customer pays freight both ways.

If item is damaged during shipment:
The customer should call the Merits Shipping Department and file a Freight Damage Claim within 3 business days of receipt. All shipments must be checked for shortages. Discrepancies must be noted on the delivery receipt and signed as “short” and then reported to the Merits Shipping Department. If not reported within the time limits, customer pays return freight.

Pilot Navigator Returns:
All sales are final. Custom‐built products are not eligible for return.

Customers returning products are responsible for any shipping damages; we suggest that you always insure your returns. All returns are inspected when received; customer credit is issued within 30 days.